If you find that you can only hear others but they can't hear you, the cause may be your Bluetooth profile.
Some devices will automatically sense a Bluetooth accessory, and then apply an incorrect profile to them from their own library. Bluetooth ProfilesĮvery Bluetooth accessory comes with a built-in profile, which is a package of software that tells the device how to "treat" the accessory. Is Gather switching your audio inputs every time you switch tabs? Or are you able to hear others but they can't hear you? Huge changes in audio quality when you mute and unmute? If you're using a bluetooth headset, this article may provide some clarity.
If all else fails, there's always the ol' turn-it-off-and-back-on-again (restart your computer). Report a bug by clicking on the Gather menu and selecting Report an Issue. Check out our Gather Status site to see if Gather is having any issues site-wide. 
See All I see is a black screen-what do I do? for screenshots of black screen issues. Black screen = the URL needs to be https. White screen = the website does not allow embedding. (If the background is white in Mapmaker, your original background has likely been deleted.) Check the Mapmaker to make sure the background has not been deleted or resized. Hard refresh your browser (hold Shift key and press refresh button on browser). Turn on Original Audio (Settings > User > Audio & Video) to turn off Gather’s audio processing, which includes echo reduction, automatic gain control, and noise filtering. Check system settings and permissions (Macs) to allow screen recording, microphone, and camera. Close any other applications that use your mic or camera. Check browser settings and permissions to allow microphone and camera. Turn off Hardware Acceleration (Graphics). Turn on SmartZoom or use a large zoom for Manual Canvas Zoom. Turn on Do Not Disturb Mode (Ctrl/⌘+U) to limit your a/v connections. Disable VPN/firewall or ask your IT to whitelist Gather. 
Disable any unnecessary browser extensions (or use Incognito/Private mode in your browser). Close any other applications or browser tabs. Switch to Chrome if you are not using it already. The following is a checklist of steps to take: General We have a plethora of FAQs and articles that will walk you through detailed troubleshooting steps if you need help connecting to or using Gather.
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